Every job in the field becomes knowledge
that sells
Essential 360 unites your technicians, support and sales in one connected loop — tied together by an AI assistant that sees the patterns your systems lose between them. Not four tools. One.
Four roles
Four roles in one loop
Use each part on its own, or let them work together. The more you connect, the smarter the loop becomes.
360 Assistant
LiteSupport
LiteField
CRM
360 Assistant
Draws on everything from CRM, LiteField and LiteSupport and turns it into prioritised, ready-to-act recommendations.
LiteField
Stay on top of technicians, jobs and equipment, from planning to a signed-off service report.
LiteSupport
Track every case and catch unhappy customers before they churn, with a live health score on each account.
LiteCRM
A selling pipeline fed automatically by what already happens in the field and in support.
Automatic work orders based on customer preference
Mobile technician app
Job list, active job, close job
Automatic lead generation from field service and support
AI-drafted outreach, ready to send in one click
Live customer health scores: Champion to At risk
SLA watchdog with automatic overdue escalation
One tool
One connected loop,
not four silos
Most systems keep field, support and sales apart. Ours let them talk automatically — and the AI turns that into action. Follow a single service job all the way around.
3x
faster from job closed to invoice sent
60%
fewer dropped follow-ups across the customer base
40+
hours of manual work removed every month
AI on tap
Trained on your data
Field service, sorted
From job to signed-off
Effortless scheduling
Plans itself, every time
One system.
Every signal connected.
Field, support and sales in one loop
Most tools keep them apart. Here they share the same data, so a closed job, an open ticket and an open deal all inform each other automatically.
Catch customers before they churn
A live health score on every account moves from Champion to At risk, and the SLA watchdog escalates on its own — while you can still act.
A pipeline that fills itself
Worn equipment in the field or an expired SLA in support becomes a qualified lead in the CRM — no manual hand-off, no opportunity lost.
AI that tells you the next move
The 360 Assistant reads across every module and returns a prioritised inbox: who to contact, when, and a ready-to-send draft for each one.
Ready to see it
in action?
Book a 30-minute demo and we will walk you through the modules that are relevant to your business.
